General

1. What is the Heritage Guarantee Policy?
    Heritage has a simple two-tier guarantee system for all its products against
    manufacturing defect - 25 years on all pottery, Timeless Gold® brassware and baths
    (acrylic and cast iron), and 5 years for everything else. See the Heritage Bathrooms
    Guarantee Section for full details.

2. Where can I buy Heritage Products?
    Heritage products are only supplied through its network of authorised dealers (supplied
    by Heritage Regional Distribution Centres) who are, in the main, independent retail
    specialists who have Heritage products on display. For details of your nearest stockist,
    lease use our 'Store Locator' or contact your local Heritage Distribution Centre.

3. Can I buy on-line or Direct From Heritage?
    Heritage is not able to supply products direct to the end-consumer neither via the
    Internet nor from its Distribution Centres.
    See ' Where can I buy Heritage products?'

4. What About Spare Parts?
    If you require spare parts for any Heritage product your first port of call should be the
    retail organisation which supplied the products to you.
    They will be able to obtain the items you require from Heritage. If you do not know who
    supplied your bathroom, please speak to Customer Services.

5. Where can I Find out How Much it Costs?
    The UK Heritage Collection Brochure is fully priced in £sterling including VAT. To request
    your free copy, please fill in our simple Order Brochure form and one will be sent out as
    soon as possible.

6. Do you Have an Installation Service?
    This service is not available from Heritage Bathrooms. Your retailer will be able to
    recommend a local fitter.

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Acrylic Baths

1. What is the Min/Max Height Adjustment for Acrylic Baths?
    The minimum and maximum height for Heritage Acrylic Baths is determined by the
    bath panels. You can fix your panel and plinth between 460mm and 575mm.

2. How Strong is my Acrylic Bath?
    Original acrylic sheet thicknesses are commonly quoted as 8mm or 5mm. Heritage
    manufacturing uses gentle production techniques along with reinforced baseboards
    and fibreglass to ensure the baths are safe and secure but still allow for the creation
    of delicate and detailed designs.

3. Can I fit Handles to my Bath?
    Heritage supply Bath Grips which should be fitted to your Heritage bath at the time of
    bath installation. Please note that Heritage do not supply baths with Bath Grips already
    fitted.

4. How do I fix my Bath Panels?
    You will need to construct a simple wooden framework with upright struts under the
    outside edge and at each corner of your bath.
    Use magnetic catches on the back of the panel and on the framework as this will create
    an invisible fixing method which can still give you easy access to the plumbing should a
    problem occur.

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Taps & Mixers

1. Why do my Taps make a Banging Noise when they're turned on?
    Water Hammer is the result of high water pressure causing vibration on the pipes and
    can be reduced by the installation of a pressure reducing valve. Be sure to check that
    your pipes aren't loose as this may also be a cause.

2. What is the Minimum Water Pressure I need to get a Good Flow Rate from my Taps?
    This depends on the tap range you choose, but is typically a minimum of 0.1 bar
    (1 metre head) for a screw-down (rubber washer) tap valve and 0.3 bar (3 metre head)
    for ceramic disc valves, although the Ravoque range will need higher pressure. It's best
    to seek professional advice before making your purchase. See the Taps & Mixers section
    of the website/brochure for more details.

3. How do I stop my Taps from Dripping?
    Standard tap valves can start to leak should the rubber washer become worn. This can
    be easily sorted out by replacing the washer.
    If the taps are ceramic disc, then the entire valve will need replacing.

    One of the typical characteristics of manufacturing 'traditional' cast taps is that the
    inside
    of the spout will be rough, rather than finished.
    This means that when you turn off the tap, a small reservoir of water is left inside the
    spout, which will slowly "find its way" through the contours of the cast before dropping
    into the basin. This can take a "short while", but is perfectly normal.

4. What Should I use to Clean my Taps?
    All brassware should be cleaned with warm soapy water and buffed up to shine with a
    soft dry cloth. Avoid using any abrasive or acidic cleaners as this may damage the product.
    Regular cleaning after use will keep your taps looking good.


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Cast Iron Baths

1. How do I Paint my Cast Iron Bath?
    The outside of your cast iron bath is black and rough to begin with, but can have a
    smart and elegant appearance with a bit of preparation… sand the outside to make it
    smooth and then use either an oil-based primer followed by the emulsion colour of your
    choice, or an oil-based paint on its own. Provided that the first coat is oil-based, your
    bath should not show signs of aging (rusty colouration) through the paint and will
    have a durable surface to which paint can safely adhere. You should do the same
    for the unpainted cast iron feet. Please note that Heritage does not provide a bath
    painting service.

2. How do I fit the Feet to my Cast Iron Bath?
    The key to getting a good fit here is to not over-tighten the feet. First, turn the bath
    upside down (you'll need some help to do this, the bath is extremely heavy!) and attach
    he feet by matching up the letter on the feet to the corresponding lug on the bath.
    Tighten the nut and bolt by hand and then turn the bath the right way up. Push down
    on the bath and shake it gently to help it find its own level and once you're happy it is
    level, tighten the nuts fully using an adjustable spanner. Don't worry if there's a small
    gap between the bath and the top of the feet - if you try and tighten it any more and
    bring the two together, you may end up making your bath wobbly.

3. My Cast Iron Bath has Ripples and Black specs on the Surface - Is this Normal?
    There are several inherent characteristics to the traditional production process of
    manufacturing cast iron baths… these are ripples, dimples and tiny black specs in
    the enamel surface. These features are quite normal and will not affect the life of the
    bath - they are just part of what makes a cast iron bath a cast iron bath!


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Furniture

1. How do I fix my Cabinet to the Wall?
    Firstly you need to obtain the correct fixings for the type of wall - Heritage do not supply
    fixings with any furniture unit - and simply screw through the back of the unit. We suggest
    that you drill any holes in line with the shelf studs so that when the shelves are in place,
    all your fixings are hidden from view.

2. Why does my Cabinet Door not fit Properly?
    All the hinges on Heritage cabinets are fully adjustable to allow for any minor
    discrepancies.

3. What Handles can I use on my Heritage Furniture?
    Doors and drawers on all the Heritage furniture units are semi-drilled to allow you to fit
    our choice of handle - either 'traditional', in chrome, gold or nickel, or 'contemporary'
    in chrome, or 'deco' in chrome. Single door cabinets are supplied with the door loose
    so that you can easily decide which way you want it to open. Please make sure you
    specify the type and finish you require at the time of ordering.

4. How do I Clean my Heritage Furniture?
    Heritage do not recommend any particular furniture cleaner although normal domestic
    products designed for real wood furniture are best. In order to keep your furniture
    looking good we suggest that you clean up any water splashes as soon as they occur.

5. What is my Furniture Unit Made From?
    Heritage aim to achieve a sensible durable construction of every unit by combining solid
    wood timbers and, where appropriate or necessary, natural timber veneer applied to a
    wooden compound. Heritage White Ash furniture is a wood compound sealed in a
    hard-wearing polyurethane with a wood grain effect surface. White Ash seats are
    solid timber sealed in a similar wood grain effect surface.

6. How Strong is my WC Seat?
    Heritage WC seats are made from heavy gauge timber with dowels running through
    them to strengthen the construction further and are stabilised even more by a
    'bar' hinge.

7. How do I Attach my 'Compact' Furniture Shelves?
    All the 'Compact' shelves are supplied with insertion bolts onto which the shelf is fixed
    once the bolts are attached to either the wall or the unit (in the case of the 'Compact'
    Shelf Pack). The sides of the 'Compact' Vanity and WC Units are semi-drilled to facilitate     fixing the bolts.

8. Water and Wood Don't Mix, do they?
    Water can penetrate and subsequently damage any wooden surface so we strongly
    recommend that any water splashes are quickly wiped away with a soft cloth.

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Heated Towel Rails

1. What Valves do I Need with Heritage Heated Towel Rails?
    All Heated Towel Rails in the 'traditional' range from Heritage are supplied with Ornate
    Heated Towel Rail valves free-of-charge, although they are also available to buy
    separately should you want to do so. Please note that the rails are not available to
    buy without the valves at a reduced price. Use Orbit or Lever Vavles for the Vinca, Vinca     Mirror, Aster, Contour and Plateau rails - please see Technical Information or see the
    Heated Towel Rail section of the website/brochure for more details.

2. Are Heritage Heated Towel Rails Suitable for any kind of Heating System?
    Heritage Heated Towel Rails can be installed into most domestic heating systems but
    when doing so you should provide for suitable isolation in case a problem develops.
    If you are installing your Heated Rail onto an open circuit, where new water is added
    to the circulation, you are advised to refer to your local Water Authority to ensure that
    dezincification (where the mineral content of the water attacks the inside of the rail)
    is not a common occurrence.

3. What does BTU Mean?
    Btu stands for British Thermal Units and is measured per hour, hence Btu/hr. In easy terms,
    the higher the number, the more heat the rail will produce. If you have a large bathroom
    and you want to heat the room as well as your towels, then you should go for a rail with a
    high Btu/hr rating.


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Sanitaryware

1. What is Internal and External Overflow?
    Recent changes in the UK Water Regulations has meant that cistern fittings can be
    either the conventional 'external' overflow, where the pipe comes from the cistern
    and out through the external wall, or a more European style of 'internal' overflow,
    where overflow water flows back into the pan. All cistern fittings supplied by
    Heritage Bathrooms include all the elements you need to enable you to install
    either system, except for Ravoque, Portique and the Belmonte Corner Cistern,
    which are internal overflow only.

2. Why does my New WC Pan not Flush as well as my old pan?
    If you feel that your new pan doesn't seem to flush as well as the one you had before,
    it may be down a reduced water volume. Recent changes in UK Water Regulations has
    seen the maximum volume of water allowed in the cistern decrease over the last few
    years from a whopping 9 litres before 1997 to 7.5 litres, and then more recently down
    to 6 litres in 2001. With less water to flush, you may find that waste and paper doesn't     disappear quite as fast as it did.

    Rest assured however -all Heritage WCs have been redesigned in line with these
    changes to make sure that they effectively flush away waste and paper with the
    minimum water volume of 6 litres.

3. What is the Minimum 'Drop' Required for my Soil Pipe?
    To ensure a satisfactory and effective flush your soil pipe should drop 2cm for every
    metre length.

4. There's a Small Gap Between my Basin and the Vanity Unit - is this Normal?
    The situation where vitreous china meets wood is a common bathroom situation and
    one which your plumber/fitter will be aware of. It is impossible with such a non-machine
    produced item to achieve the straight edges that can be achieved in wood, and so you
    will need to use sealant to bring the two surfaces together and ensure a stable fit.


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Shower Enclosures

1. The Walls Where I want to put my Shower Enclosure aren't Completely Square -
    will Heritage Enclosures fit?
    The wall-side of the enclosure framework has an adjustable profile to allow you to
    counteract the effects of 'out of true' walls. In basic terms each wall side of our
    enclosure profile has a generous 19mm adjustment. See Shower Enclosures in
    the Directory section of the website/brochure.

2. Can I Turn the Shower Door to open the Other Way?
    Yes - all the doors are reversible with the Heritage brand logo clearly visible whichever
    way you hang the door. However, it is important to note that the pivot point ('hinges')
    of the door must always be closest to the wall in a two-sided enclosure. See Shower     Enclosures in the Directory section of the website/brochure.

3. Do You Supply Shower Trays Too?
    Yes we do, and each one comes complete with its own waste fittings. See the Shower
     Enclosures in the Directory section of this website/brochure.

4. Does the Glass Confirm to Safety Standards?
    Yes - the glass used for Heritage shower doors, screens and panels is 6mm safety glass
    (infold doors use 4mm safety glass) and conforms to BS6206.

5. Do I get a Choice of Shower Door Handle?
    Yes, you do. You can select a 'traditional' style handle in Chrome or Gold, or a
    'contemporary' handle in Chrome.

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Shower Valves

1. Are Heritage Shower Valves Suitable for use with Combination Boilers?
    Yes - Heritage shower valves are compatible with most water and heating systems.
    We recommend that you discuss your own system with a reputable plumber to ascertain
    whether you require any additional work to be done, such as fitting flow restrictors or
    pumps.

2. What if my Cold Water Fails When I'm in the Shower?
    Each of the shower valves in the Heritage range incorporate a safety shutdown to
    prevent scalding if the cold water fails.

3. Which 'Kit' do I use for Heritage Shower Valves?
    There are two different 'kits' you can use for all of the 'traditional' shower valves in the
    Heritage range, i.e. the Heritage, Heritage Deluxe and Winchester valves - a 'fixed kit'
    which consists of a rigid riser bar and shower rose or a 'flexible kit' which is a flexible
    hose and shower handset on an adjustable-height slide rail. See Heritage Shower Valves
    in the directory section of the website/brochure.

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