A new bathroom is a major investment into your home and we
want you to feel secure in your purchase of Heritage products.
That's why we offer a 25 year guarantee on Sanitaryware, Shower Enclosures and Trays, our Timeless Gold® finish, Acrylic and Cast Iron Baths, and 5 years for every other product. Peace of mind guaranteed.

How to register

Please complete the online registration form

How to claim

In the unlikely event that you encounter a problem with your
Heritage bathroom products, you should, in the first instance,
return to the retailer who supplied you. They will be able to
advise whether it is due to faulty product or faulty installation.
If theproblem is due to a manufacturing fault, they will contact
us to arrange supply or a replacement product as soon as
possible.

How it works

Our commitment to you in offering this guarantee is to replace
at our discretion, in part or whole, a product which is defective
in operation, materials or workmanship*.

This product guarantee applies to the original purchaser or end
user, is non-transferable and takes effect from the date of
purchase. To be covered by the guarantee, all products should
be installed in accordance with the instructions provided and be
for domestic use only. Products must be purchased and installed in the UK only. This does not affect your Statutory Rights.

As is usual with product guarantees, Heritage will not cover
products against accidental or malicious damage, improper use
or negligence, general wear and tear, damage due to poor
installation or servicing or consequential loss. Please keep a
copy of your original invoice or receipt to refer to in the event
of any claim.

* If the exact product is no longer available, Heritage will endeavour to provide the nearest equivalent.